Frequently Asked Questions
If you are still unable to find an answer to your question, feel absolutely free to chat with us live or send us an email.
Q: How can I get in touch with you?
A: You can chat with us through our live chat portal by clicking on the widget located at the bottom right of the page or send us an email.General inquiries: firstname.lastname@example.org
Q: How long does it take to respond on emails?
A: We will be getting back to you with a reply within 24 hours.
Q: How can I remove an item from my cart?
A: You can simply remove your item by clicking on the cart button and decreasing the quantity of the product. This will automatically remove your item.
Q: Do you ship to the United States and do you have a shipping fee?
A: Yes of course! We provide worldwide shipping and it is absolutely free on all orders.
Q: How can I qualify for free Express Shipping?
A: Our premium Free Express Shipping feature is valid for all orders with a total of $250 and above.
Q: How long does it take to receive my order?
A: Normally on the Free Standard Shipping you should expect your order within 15-28 days. In some situations, you might receive it before 15 days and in others a bit more than 28 days, depending on your location.
Q: How long does it take to receive my express order?
A: Our Free Express Shipping usually takes 7-15 days to get to your doorstep.
Q: Will I be able to track my order?
A: Yes, you will. We will be providing you with a tracking number as soon as we ship your order, we will also be following up and supporting you separately throughout the whole process to ensure your ultimate satisfaction.
Q: While browsing your store I can see the products in my local currency but when I checkout I see the product in dollar, why is that?
A: This feature is available in certain countries only, if our currency detector is able to convert the prices based on your location, you will be able to browse the entire website in your local currency. However, while checking out, the system automatically converts your currency to the US Dollar as it is internationally accepted by payment providers. Please note that even after the conversion, prices will be exactly the same. No additional costs or interest at all.
Q: What online payments do you accept?
A: We accept payments from VISA, MasterCard, AMEX as well as PayPal.
Q: How can I subscribe, and what will I receive?
A: By subscribing to our newsletter and joining our family, you will earn loyalty points (Check out loyalty rewards program on our Latest News section). You will also stay up to date with our latest product releases, offers and exciting news!
Q: How can I create an account?
A: Yes, you can easily create an account by clicking on the user icon to the right side of (SUPPORT) to create an account and Login at any time. You will also receive loyalty points once you finish creating your account. (Check out loyalty rewards program on our Latest News section).
Q: How can I use the buy now pop up bar?
A: Once you click on the buy now pop up bar, you will be able to select your favourite colour or option if available and be directed to the check out page. If the product has no more than one option, you will be directed to the check out page to complete your order.